Refund policy
At Suppnatural, we value your satisfaction and stand behind the quality of our products. If you encounter any issues with your order, please review the following guidelines for refunds and replacements:
1. Damaged or Defective Items
• Claims for misprinted, damaged, or defective items must be submitted within 30 days of receiving the product.
2. Lost Packages
• For packages lost in transit, claims must be submitted within 30 days of the estimated delivery date.
3. Our Guarantee
• If the issue is our error, we will cover all associated costs and provide a replacement or full refund.
4. How to Submit a Claim
• If you notice an issue with your order, please get in touch with our customer support team at info@suppnatural.com. Include a clear product photograph and a brief description of the issue.
• Our team will carefully review your claim and notify you of its approval or rejection.
5. Approved Claims
• For replacements: A new order will be shipped to you within 3-5 business days.
• For refunds: A credit will be applied to your original payment method within a few business days.